Letstamp
Direct Customer Communication

SMS Messaging That Brings Customers Back

Send timely SMS campaigns to selected customers or your entire customer base. Announce promotions, remind customers about rewards and schedule messages from one loyalty management platform.

  • Send SMS messages to selected or all customers
  • Schedule messages for a future date and time
  • Combine SMS campaigns with customer segmentation
SMS messaging campaigns managed through the Letstamp loyalty platform

Reach customers directly

Deliver campaign announcements, reminders and important messages directly to customer mobile phones.

Choose the right audience

Select individual customers, build a targeted list or send the message to your entire customer base.

Schedule campaigns ahead

Prepare your SMS message in advance and schedule it for the most relevant campaign date and time.

Communicate beyond the loyalty app

Send relevant messages to the customers who need to see them

SMS messaging gives your business a direct way to communicate with customers about campaigns, unused rewards, special offers and important updates.

With Letstamp, you can select customers from the customer management page, add them to the action basket and send an SMS message to that audience. When no customer selection is made, the message can be sent to all customers.

How it works

Send an SMS campaign in four steps

Select your audience, write a focused message and choose whether to send it immediately or at a future time.

01

Select customers

Choose customers from the customer list and add them to your action basket.

02

Write the message

Create a short and clear SMS message that explains the offer, benefit or required action.

03

Choose the delivery time

Send the message immediately or schedule it for a future campaign date.

04

Launch the campaign

Review the audience and message, then send the SMS campaign through Letstamp.

Targeted or bulk messaging

Send messages to selected customers or your entire audience

Different campaigns require different audiences. A reward reminder may be relevant only to customers with unused rewards, while a branch opening announcement may need to reach your entire customer base.

Letstamp supports both approaches. Select customers from the customer page for targeted communication or leave the selection empty to send the SMS message to all customers.

  • Select individual customers from the customer list
  • Add multiple customers to the action basket
  • Send messages to predefined customer segments
  • Reach all customers when no selection is made
  • Use one platform for loyalty data and customer communication
Explore customer segmentation
Selected Customers Send messages to a specific customer list
Customer Segments Reach groups based on loyalty behavior
All Customers Send one announcement to your full audience
Scheduled customer communication

Prepare SMS campaigns in advance

Campaign timing can be as important as the message itself. Letstamp lets you schedule SMS messages for a future date so your communication can match a promotion, event or reward expiration period.

  • Send SMS messages immediately
  • Schedule messages for a future date and time
  • Prepare seasonal campaigns before launch day
  • Schedule reminders before rewards expire
  • Coordinate SMS messages with loyalty campaigns
Explore push notifications
Send Immediately Deliver time-sensitive campaign messages now
Schedule for Later Select a future campaign delivery time
Reward Reminders Reach customers before benefits expire
SMS campaign ideas

Use SMS messaging throughout the customer journey

Send focused messages that support customer acquisition, retention, reward usage and campaign participation.

Campaign Announcements

Inform customers about new stamp cards, coupons, cashback offers or special promotions.

Reward Reminders

Remind customers about unused rewards and encourage redemption before the expiration date.

Welcome Messages

Welcome new customers and explain the benefits of joining your loyalty program.

Reactivation Messages

Reach inactive customers with a clear benefit and reason to return to your business.

Clear and efficient messaging

Make every SMS message easy to understand

SMS messages have character limits. Keep campaign copy focused on the customer benefit, deadline and next action.

Keep It Short

Remove unnecessary wording and communicate one main message at a time.

Lead With the Benefit

Tell customers what they can earn, save or receive near the beginning of the message.

Include the Deadline

Add the campaign or reward expiration date when the offer is time-sensitive.

Use a Clear Action

Explain whether the customer should visit, redeem a reward or use a campaign code.

SMS ideas for different businesses

Send messages that match your customer journey

Adapt the offer, timing and call to action according to your business model and normal customer visit cycle.

Coffee Shops

Announce weekday offers, new stamp cards or rewards waiting to be redeemed.

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Restaurants

Promote limited-time menus, coupon campaigns and customer reward reminders.

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Beauty Salons

Announce seasonal services and reactivate clients who have lost their routine.

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Retail Stores

Share sale announcements, coupon codes and loyalty point campaigns.

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Step-by-step tutorial

Learn how to send customer messages with Letstamp

Watch the tutorial to see how customers are selected, messages are prepared and SMS or app notifications are scheduled.

Focus each SMS campaign on one clear action

SMS messages have character limits. Keep the message concise and make the customer benefit, deadline and next step easy to understand.

Frequently asked questions

SMS messaging questions

Learn how customer selection, bulk messaging, scheduling and SMS character limits work in Letstamp.

Yes. You can select customers from the customer management page, add them to the action basket and send the SMS message to that selected audience.

Yes. When no customer selection is made, the message can be sent to all customers.

Yes. You can schedule the message to be sent at a future date and time instead of sending it immediately.

Yes. Customers can be filtered or reviewed through customer management and segmentation, then selected for targeted messaging.

Yes. SMS messages have character limits, so campaign copy should be kept concise and focused on the main customer benefit and action.

Yes. Letstamp supports both SMS messages and mobile app push notifications. The most suitable channel can be selected according to the campaign and audience.
Reach the right customers at the right time

Send your first SMS campaign

Select your audience, schedule your message and bring customers back with targeted communication from Letstamp.

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